Jcthelabel is committed to providing high-quality products and ensuring your satisfaction with every purchase. As part of our commitment to maintaining fair business practices and transparency, we have established the following policies:

1.     No Returns or Exchanges:  Once an item has been purchased, it cannot be returned or exchanged for any reason, except in cases where the product is defective or damaged upon arrival.

2.     Sizing and Product Information: We strive to provide accurate sizing information for all our products. To ensure a proper fit, we recommend referring to our detailed size charts provided on our website. If you have any questions or concerns about sizing or product information, please contact our customer support team before making a purchase.

3.     Quality Assurance: In the unlikely event that you receive a defective or damaged item, please contact our customer support team via jcthelabelbusiness@gmail.com within one week of receiving the product to request a resolution.

4.     Defective or Damaged Items: To assist us in resolving the issue promptly, kindly provide detailed information about the problem, including photographs, a description of the defect or damage, and your order number. Our team will review your request and determine the appropriate course of action, which may include providing a replacement or issuing a refund.

5.     Exceptions: Our no returns or exchanges policy applies to all products unless they are defective or damaged. We do not accept returns or exchanges for reasons such as a change of mind, wrong size, color dissatisfaction, or any other personal preference.

6.     Order Cancellations: Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase to avoid any inconveniences.

7.     Shipping and Handling: All shipping and handling charges are non-refundable. In case of a defective or damaged item, we will cover the costs associated with returning the product and shipping a replacement. In the case of a package being stolen or missing after the shipping company has provided proof of delivery, Jcthelabel is not responsible for replacing your package and you will still be charged the full amount for your order.

By making a purchase with Jcthelabel, you acknowledge and agree to abide by these policies regarding returns and exchanges. Our goal is to provide exceptional products and customer service, and we appreciate your understanding and cooperation in this matter.

If you have any further questions or require clarification regarding our policies, please do not hesitate to contact our customer support team. We are here to assist you and provide any necessary guidance.

We appreciate your support.

Jcthelabel Team